Contact the team
Start with the kind of help you need.
The fields change with your selection, so you only answer questions that matter.
Before you send
- Use the email connected to your account.
- For bugs, include the exact steps you took.
- Never include passwords or payment details.
Quick answers
Before you send a message.
How quickly will I get a response?+
Critical product issues are reviewed first. We aim to respond to bug reports within one business day and other requests within two business days.
What should I include in a bug report?+
Tell us which page you were on, the action you took, what you expected, and what happened. Screenshots can be shared when we follow up by email.
Can I request a new feature?+
Yes. Choose Request a feature above and describe the contractor workflow or problem you want to solve. Every request is reviewed.
What about billing or account questions?+
Choose Share feedback, select General question, and use the email connected to your account so we can locate it quickly.